Shipping policy

DELIVERY & PICKUPS


    • The Customer is responsible for all costs associated with delivery, including freight, insurance and other charges arising from the point of dispatch of the Goods to the Customer to the point of delivery.
    • The Supplier may make part delivery of Goods and the Supplier may invoice the Customer for the Goods provided.
    • The Customer indemnifies the Supplier against any loss or damage suffered by the Supplier, its sub-contractors or employees as a result of delivery, except where the Customer is a consumer and the Supplier has not used due care and skill.
    • Delivery is deemed to have taken place once the Goods have been left at the Customer Premises or a confirmation has been entered into the Supplier’s system, or a delivery docket is signed by the Customer, whichever is the earlier. If delivery is attempted and is unable to be completed, the Customer is deemed to have taken delivery of the Goods.  The Customer is liable for any re-delivery charges if the Goods are returned to the Supplier payable on demand.
    • If there has been a non-delivery in relation to the Goods ordered, the Customer must notify the Supplier within 7 days of such non-delivery.
    • If the delivery is delayed due to a Force Majeure or third party being unable to dispatch the Goods, the Customer acknowledges and agrees that the Supplier may either part deliver the Goods with the rest of the Goods or full delivery occurring within six (6) months from the date of the order of the Customer.
    • Pickups are available but must be pre-arranged with the Supplier in advance. Â